Refund policy

Returns & Refunds

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights to a remedy where a product is faulty, unsafe, incorrectly described or otherwise fails to meet a consumer guarantee.

Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty or is not what you ordered, please contact sales@steeltieaustralia.com.au with your order number and details of the problem.

Depending on the nature of the problem, you may be entitled to a repair, replacement or refund. For a major problem, you may choose a replacement or refund in accordance with the Australian Consumer Law.

If we ask you to return a product that is faulty, damaged or incorrect, we will cover reasonable return shipping costs.

Change-of-Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided that the product is unused, undamaged and in its original packaging.

Customers are responsible for return shipping costs for change-of-mind returns. Original delivery charges are non-refundable.

Sale items are not eligible for change-of-mind returns. This exclusion does not affect your rights where a sale item is faulty or otherwise fails to meet a consumer guarantee.

Return Instructions

Please contact sales@steeltieaustralia.com.au before returning any product. Include your order number and proof of purchase.

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.